Effective Date: Upon Publication
Privacy Policy
COMMANDO Networks Pvt. Ltd. ("COMMANDO", "COMMANDO Networks", "we", "our", or "us") is committed to protecting the privacy and security of our customers' information. This Privacy Policy describes how we collect, use, store, process, and protect information in connection with SoldierX AI SIEM (the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies solely to SoldierX AI SIEM, including free trial and subscription-based services provided by COMMANDO Networks Pvt. Ltd.
This Privacy Policy does not apply to third-party websites, services, or applications that may be linked to or integrated with the Platform.
2. Information We Collect
2.1 Account and Subscription Information
When registering for a trial, subscribing to the Platform, or managing an account, we may collect:
- Name
- Email address
- Phone number
- Company name
- Billing address
- Account credentials
- Subscription and billing information
2.2 Contact Form Information
When you submit a contact request through our website or Platform, we may collect:
- Name
- Email address
- Phone number
- Company name
- Message content
2.3 Platform Data and Security Telemetry
SoldierX AI SIEM is designed to collect, process, and analyze security-related data from monitored assets. Depending on customer configuration, the Platform may collect and process:
- System logs
- Application logs
- Authentication logs
- Security event logs
- Audit logs
- Network-related logs
- Threat detection data
- Incident response data
- Vulnerability scanning data
- Security alerts and events
- Usernames
- IP addresses
- Email addresses
- Hostnames
- URLs
- Authentication events
- Other log sources explicitly configured by the customer
Customers may configure custom log paths and log sources for collection and monitoring.
2.4 Audit and Operational Data
To maintain security and operational integrity, we may collect:
- User login activity
- Account access records
- Administrative actions
- Configuration changes
- Platform usage records
- Security-related audit events
2.5 Cookies and Similar Technologies
The Platform may use essential cookies and similar technologies necessary for:
- Authentication
- Security
- Session management
- Platform functionality
We do not use marketing cookies or advertising tracking technologies within the Platform.
3. Information We Do Not Collect
SoldierX AI SIEM does not intentionally collect:
- Screenshots
- Keystrokes
- Clipboard contents
- Email content inspection data
- Packet capture (PCAP) data
The Platform's File Integrity Monitoring functionality is limited to file integrity and permission-related monitoring and does not collect file contents.
4. How We Use Information
We may use collected information to:
- Provide and maintain the Platform
- Deliver security monitoring services
- Analyze logs and security events
- Detect threats and suspicious activity
- Apply artificial intelligence-assisted security features, including anomaly detection
- Classify detected threats
- Correlate alerts and incidents
- Generate reports and analytics
- Perform vulnerability assessments
- Authenticate users
- Process subscriptions and payments
- Respond to support requests
- Improve platform performance and reliability
- Monitor platform security
- Comply with applicable legal obligations
We may also review anonymized or aggregated usage information to improve platform functionality, security, and user experience.
5. Data Ownership
Customers retain ownership of their logs, events, alerts, reports, and other data submitted to or generated through the Platform.
COMMANDO processes such information solely for the purpose of providing, maintaining, securing, and improving the Platform.
6. Payment Processing
Payments are processed through third-party payment processors, including Stripe.
COMMANDO does not store or process full payment card information. Payment information is handled directly by the applicable payment processor in accordance with its own privacy and security practices.
7. Data Storage & Transfers
The Platform is operated globally and may utilize infrastructure and service providers located in multiple countries. Information regarding the locations where customer data may be processed or stored can be provided upon reasonable request.
Information submitted to the Platform may be stored, processed, and transferred across international jurisdictions, including countries different from the country in which the customer or user is located.
By using the Platform, you acknowledge and agree to such transfers, storage, and processing.
8. Security Measures
We implement reasonable technical and organizational safeguards designed to protect customer information, including:
- Encryption of data in transit
- Encryption of data at rest
- Encrypted backups
- Logical separation of customer environments
- Access logging and monitoring
- Security monitoring and detection controls
No method of transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.
9. Customer Support Access
COMMANDO personnel do not routinely access customer logs or monitored data.
Access may be provided only when explicitly authorized or requested by the customer for troubleshooting, support, maintenance, or issue resolution purposes.
Such access activities may be logged for security and auditing purposes.
10. Data Retention
Active Subscriptions
For active subscriptions, customer log data may be retained for up to 365 days.
Free Trial Accounts
Data associated with free trial accounts may be retained for up to 7 days following trial expiration before deletion.
Subscription Expiry or Cancellation
After subscription termination or expiration:
- Monthly subscriptions: data may be retained for up to 7 days
- Quarterly subscriptions: data may be retained for up to 15 days
- Annual subscriptions: data may be retained for up to 30 days
Thereafter, data is scheduled for deletion.
Backups
Certain information may temporarily remain within encrypted backup systems until backup rotation and deletion processes are completed.
11. Privacy Requests
Requests relating to access, correction, or deletion of information may be submitted to:
Email: siem@commandonetworks.com
Requests will be reviewed and handled where technically feasible and legally applicable.
12. Security Incident Notifications
If we become aware of a security incident affecting customer information, we will make reasonable efforts to notify affected customers without undue delay, subject to operational, legal, and investigative considerations.
13. Future Features & Services
COMMANDO may introduce additional features and capabilities, including but not limited to:
- Compliance monitoring
- File integrity monitoring
- Rootcheck monitoring
- Automated analytics
Any such features will be governed by this Privacy Policy and any applicable updates.
14. Third-Party Services
We may engage third-party service providers to support Platform operations, infrastructure, payment processing, security, maintenance, and related business functions.
Such providers are granted access only to the information reasonably necessary to perform their services.
15. Policy Updates
We may update this Privacy Policy from time to time.
When updates are made, the revised version will be posted on this page together with an updated effective date.
Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
COMMANDO reserves the right to interpret any privacy policy, term, condition or implication exclusively and conclusively.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
COMMANDO Networks Pvt. Ltd.
Email: siem@commandonetworks.com